Privacy Policy

Welcome to Easy Gardens Landscape Works (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, process, and disclose your information when you visit our website or use our landscaping and e-commerce services in Dubai and the wider UAE.

By accessing or using our website, you agree to the terms of this Privacy Policy. This policy adheres to applicable UAE laws, including the Federal Decree-Law No. 45 of 2021 regarding the Protection of Personal Data.

1. Information We Collect

We collect information to provide better services to our customers. The types of information we collect include:

1.1 Personal Information

When you place an order, request a quote, or register for an account, we may collect:

• Identity Data: First name, last name.
• Contact Data: Delivery address, billing address, email address, and telephone numbers.
• Transaction Data: Details about payments to and from you and other details of products and services you have purchased from us.

1.2 Payment Information

We do not store your full credit or debit card details. Payment transactions are processed securely through third-party payment gateways encrypted with SSL technology.

1.3 Technical Data

When you visit our website, we automatically collect specific data, including:

• Internet Protocol (IP) address.
• Browser type and version.
• Time zone setting and location.
• Operating system and platform.

2. How We Use Your Information

We use your personal data only when the law allows us to. Most commonly, we use your personal data in the following circumstances:

• Order Processing: To process and deliver the plants, accessories, or landscaping services you have ordered.
• Service Provision: To conduct site visits, tree removal, grass installation, or maintenance services at your requested location in Dubai/UAE.
• Customer Support: To manage our relationship with you, including notifying you about changes to our terms or privacy policy.
• Marketing: To send you updates about new products, special offers, or gardening tips, provided you have consented to receive such communications. You can opt-out at any time.
• Improvement: To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.

3. Sharing of Your Information

We respect your privacy and do not sell your personal data to third parties. However, we may share your data with trusted third parties to facilitate our services:

• Service Providers: Third-party logistics companies for delivery and payment processors (e.g., Stripe, Telr, Tabby) for secure transactions.
• Professional Advisers: Lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
• Legal Requirements: If required by UAE law or to protect the rights, property, or safety of Easy Gardens Landscape Works, our customers, or others.

4. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. Access to your personal data is limited to employees, agents, contractors, and other third parties who have a business need to know.

5. Cookies Policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and allows us to improve our site.

• Strictly Necessary Cookies: Required for the operation of our e-commerce platform (e.g., shopping cart functionality).
• Analytical/Performance Cookies: Allow us to recognize and count the number of visitors and see how visitors move around our website.

You can set your browser to refuse all or some browser cookies, but please note that some parts of this website may become inaccessible or not function properly.

6. Your Rights

Under UAE Data Protection laws, you have rights regarding your personal data, including:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Correction: Request correction of incomplete or inaccurate data.
• Right to Erasure: Ask us to delete or remove personal data where there is no good reason for us continuing to process it.
• Right to Withdraw Consent: Withdraw consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us using the details provided below.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page, and the “Effective Date” at the top will be updated.